Frequently Asked Questions
Orders & delivery
Orders & delivery
Standard delivery takes 2–4 working days. Full options and costs are on our Shipping & Delivery page. You will receive tracking by email once your order ships.
Yes — orders over €60 ship free within Lithuania. Smaller orders carry a flat fee shown at checkout.
Contact us as soon as possible through our contact page — if the order has not yet shipped we can usually amend or cancel it.
Yes, to most of the EU. Delivery times and fees are calculated and shown at checkout.
Sizing & products
Sizing & products
Each product page has a size guide. Running and court shoes often fit a half-size smaller than casual shoes, so we recommend leaving a thumbs width at the toe. If in doubt, order two sizes and return the one that does not fit under our returns policy.
Frame size depends on your height and inside-leg measurement; the guide on each bike page maps these to a recommended size. Still unsure? Ask us via the contact page before ordering.
Yes. We buy directly from brands and authorised distributors, and every item carries the manufacturer warranty.
Get in touch with a link to the competing offer and we will do our best to match or beat it on identical in-stock items.
Returns & support
Returns & support
Absolutely — unused items with tags can be returned within 14 days. See our Returns & Exchanges page for the full steps.
Please contact us within 48 hours with photos. We will arrange a free replacement or refund — details on the Returns & Exchanges page.
Yes. Start an exchange from our Returns & Exchanges page; if the new size is in stock we ship it as soon as we receive the original.
We only use the data needed to fulfil your order and improve the store, as explained in our Privacy Policy.